Its cool you at least attempted to do something with a bit of social connection at such a heavily targeted website.

Having personal issues with Ticketmaster's pricing methods (causing many to probably never want to do anything that might help) is a different issue than the website being used as a source for redirecting calls to fake call centers.

Since they escalated maybe something will get done. Ticketmaster would have a motivation, if large numbers fall prey to diverted call center scams it only makes their reputation flounder even worse.

(...obvious joke here would be if the scammers actually offer better support, they're just trying to steal call center business)