UnitedHealth Now Has 1k AI Use Cases, Including in Claims (opens in new tab)

We've gone from "A computer cannot be held accountable so a computer cannot be allowed to make managerial decisions" to "A computer cannot be held accountable, and therefore makes a very effective layer of insulation between companies and the people those companies have decided will die."

UHC uses AI for 1000 use cases and meanwhile is getting sued for inaccurate adjudication of cases using AI.

Does replacing unqualified medical case specialists with AI seem to be the right use case?

https://www.statnews.com/2025/02/13/lawsuit-unitedhealth-art...

> More than 90% of the claims UnitedHealth processes every year are auto-adjudicated—meaning that software automates a decision based on the information provided.

Honestly AI could be an improvement. More concerning is that a company with so much medical information is using vibe coding for software systems.