What network effect does OpenAI have? Far as I can tell, moving from OpenAI to Gemini or something else is easy. It’s not sticky at all. There’s no “my friends are primarily using OpenAI so I am too” or anything like that.
So again, I ask, what makes it sticky?
They have the brand recognition and consumer goodwill no other brand in AI has, incredibly so with school students, who will soon go into the professional world and bring that goodwill with them.
I think better models are enough to dethrone OpenAI in API, B2C and internal enterprise use cases, but OpenAI has consumer mindshare, and they're going to be the king of chatbots forever. Unless somebody else figures out something which is better by orders of magnitude and that Open AI can't copy quickly, it's going to stay that way.
Apple had the opportunity to do something really great here. With Siri's deep device integration on one hand and Apple's willingness to force 3rd-party devs to do the right thing for users on the other, they could have had a compelling product that nobody else could copy, but it seems like they're not willing to go that route, mostly for privacy, antitrust and internal competency reasons, in that order. Google is on the right track and might get something similar (although not as polished as typical Apple) done, but Android's mindshare among tech-savvy consumers isn't great enough for it to get traction.
This will happen, and it won't be another model which Open AI can't copy, it'll be products.
I don't doubt OpenA I can create the better models but they're no moat if they're not in better products. Right now the main product is chat, which is easy enough to build, but as integrations get deeper how can OpenAI actually ensure it keeps traffic?
Case in point, Siri. Apple allows you to use ChatGPT with Siri right now. If Apple chooses so, they could easily remove that setting. On most devices ChatGPT lives within the confines of an app or the browser. A phone with deep AI integration is arguably a fantastic product— much better than having to open an app and chat with a model. How quickly could Open AI build a phone that's as good as those of the big phone companies today?
To draw a parallel— Google Assistant has long been better than Siri, but to use Siri you don't have to install an app. I've used both Android and iOS, and every time I'm on iPhone I switch back to Siri because in spite of being a worse assistant, it's overall a better product. It integrates well with the rest of the phone, because Apple has chosen to not allow any other voice assistant integrate deeply with the rest of the phone.
My friend teaches at a Catholic girls’ high school and based on what he tells me, everyone knows about ChatGPT, both staff and students. He just had to fail an entire class on an assignment because they all used it to write a book summary (which many of them royally screwed up because there’s another book with a nearly identical title).
It’s all anecdotal and whatnot but I don’t think many of them even know about Claude or Gemini, while ChatGPT has broad adoption within education. (I’m far less clear on how much mindshare it has within the general population though)
...Until their employer forces them to use Microsoft Copilot, or Google Gemini, or whatever, because that's what they pay for and what integrates into their enterprise stack. And the new employee shrugs and accepts it.
So the interesting question is: How did that happen? Why wasn't Google search an easily swapped commodity? Or if it was, how did they win and defend their default status? Why didn't the existing juggernauts at the time (Microsoft) beat them at this game?
I have my own answers for these, and I'm sure all the smart people figuring out strategy at Open AI have thought about similar things.
It's not clear if Open AI will be able to overcome this commodification issue (personally, I think they won't), but I don't think it's impossible, and there is prior art for at least some of the pages in this playbook.
Google is doing well for the moment, but OpenAI just closed a $40 billion round. Neither will be able to rest for a while.
Maybe the big amount of money they've given to Apple which is their direct competitor in the mobile space. Also good amount of money given to Firefox, which is their direct competitor in the browser space, alongside side Safari from Apple.
Most people don't care about the search engine. The default is what they will used unless said default is bad.
At best they have a bit of cheap tribalism that might prevent some incurious people who don't care much about using the best tools noticing that they aren't.
