This is a common motif in internet outrage, and it's not surprising to see it every day on HN which is startup focused.

Massachusetts' government is not 1 giant perfectly-in-sync machine. Nor is Apple. Nor is Microsoft. Nor is Google. They're enormous and have tons of inertia.

It is perfectly consistent for one part of such a large organization to make a routine action as part of policy, only to find that somewhere (often higher up) in the organization, priorities no longer reflect the policy in place. This means the action was an error for the organization.

It doesn't mean people are lying. It doesn't mean people are acting in bad faith at all. It means that tens of thousands of people acting toward the same goals don't manage to act with perfect information.