That particular reply however is gross and controversial on so many levels.
If you have a bug at a partner, you don't claim that it is intended and "I do understand how this may be unexpected". If it affects multiple users, you don't do opt-in refunds (which is again, illegal, and is a scam if intentional).
> Maybe they're secretly twirling their evil mustaches figuring out how to scam their previous customers
They've just admitted it?
It's also not a scam. If you sign up for a trial that tells you you'll be charged at the end and don't bother to notify yourself.. That's 100% legal, 100% expected and 100% on you. You can argue that it's not a great customer experience.. But again, the engineer understands that.
Yep. That explains why is it gross, controversial, and admits a scam. Which is okay, I guess. I've read much worse. (For example, in this very thread. From the person I'm just answering.)
I was just surprised that someone reading it felt that he needs to give money Kagi immediately. We are different.
> It's also not a scam. If you sign up for a trial that tells you you'll be charged at the end and don't bother to notify yourself.. That's 100% legal, 100% expected and 100% on you.
First, no, it's not legal. Especially with
but with Kagi I expected better - especially since the email offering the new free trial promised “A month on us”, and said “Click here to activate your trial, no strings attached”.
What more do you want? A user complained, they offered a refund and they said they would look into fixing it.
This is why companies end up having PR people. An attempt to sound understanding can can easily be scuttled by an unfortunate choice of words. If the programmer had shortened that sentence to "I do understand.", there would not have been a chance to construe an attempt at downplaying the situation.