> The counterargument is, people won’t listen and then blame Synology when their data is affected. At which point it may be too late for anything but attempting data recovery.

Is it though? Most (consumer) NAS systems are probably sold without the drives which are bough separately. When there is an issue with the drive and it breaks, I’m pretty sure most people technical enough to consider the need for a NAS would attribute that failure to the manufacturer of the drives, not to the manufacturer of the computer they put their drives into