He sounds like a good teacher, reminding people how much the faith encompasses outside of what they feel that it encompasses. People need prompting and guidance on the parts that feel uncomfortable, not the parts that dovetail neatly with their intuitions. If their reaction to his teaching is to trust their knee-jerk discomfort over the pope, despite not being able to formulate any concrete objections, just the feeling that it must be wrong in a sneaky way they can't put their finger on, then it seems like they have decided to let their own feelings be the highest authority.