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0 pointsreincoder1y ago0 comments

Our priority is always the developer experience and I apologize for the friction you are seeing here.

The issue is that we are truly in a unique space when it comes to internet data. We have gone through several iterations on how to present the full extent of data and not just your public IP address.

If you are a regular user of our service, you know that we have a very open access approach to our data. We provide most of our data for free through our website, we have a generous API, and we have a fully accurate open access licensed database. We also have more free services to be released!

Due to the open data approach, developers appreciate us. We are not trying to create any barriers or friction here, but we are trying to find a balance. If you have any suggestions that can encourage users to explore our data while simultaneously providing everyone with a frictionless experience with our data, please let me know.

0 comments

Aeolun1y ago

> The issue is that we are truly in a unique space when it comes to internet data.

You serve people their IP address. There’s tens of sites doing the same in this very thread.

reincoderOP1y ago

Yes, but we also operate 1,000 servers across 400 cities in 130 countries to generate one of the most comprehensive internet measurement datasets possible and process more than 2 trillion yearly API requests.

Still, we really appreciate users and software that only use our service to get their public IP address.

rrr_oh_man1y ago

That is insane! Kudos!

rrr_oh_man1y ago

Hello, AT&T.

rrr_oh_man1y ago

Or, to be more helpful: please speak like a human being, not like a corporate chat bot. Would be much, much appreciated.

reincoderOP1y ago

My apologies if it seems like I'm speaking like a corporate bot. I always try to be as respectful as possible. To be completely honest, the decision to make changes to the homepage was quite difficult for us, but we are trying to figure out what we can do to improve adoption as we evolve.

I largely own the free product/service side of IPinfo, and it’s common for me to hear from developers that they didn’t know we have a free database they can download or we literally have this database for free on GCP and Snowflake. This happens with a lot of our products. For example, many of our users may even do not know we have a residential proxy detection database that we worked really hard to launch.

How can we improve the adoption of our service here? We would like users to explore the site and, at the same time, give us feedback on the areas where they’re facing friction.

j / k navigate · click thread line to collapse

0 pointsreincoder1y ago0 comments

Our priority is always the developer experience and I apologize for the friction you are seeing here.

The issue is that we are truly in a unique space when it comes to internet data. We have gone through several iterations on how to present the full extent of data and not just your public IP address.

0 comments

Aeolun1y ago

> The issue is that we are truly in a unique space when it comes to internet data.

You serve people their IP address. There’s tens of sites doing the same in this very thread.

reincoderOP1y ago

Still, we really appreciate users and software that only use our service to get their public IP address.

rrr_oh_man1y ago

That is insane! Kudos!

rrr_oh_man1y ago

Hello, AT&T.

rrr_oh_man1y ago

Or, to be more helpful: please speak like a human being, not like a corporate chat bot. Would be much, much appreciated.

reincoderOP1y ago

How can we improve the adoption of our service here? We would like users to explore the site and, at the same time, give us feedback on the areas where they’re facing friction.

j / k navigate · click thread line to collapse