Unfortunately, some people confuse the two and believe they are paid to do the latter, not the former, simply because others look at those steps and go “wtf, we could make that hell more pleasant and easier to deal with”.

In the same vein, “creating perceived job security for yourself by willing to continuously deal with stupid bs that others rightfully aren’t interested in wasting time on.”

Sadly, you are ultimately right though, as misguided self-interest often tends to win over well-meant proposals.