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I'm not sure I have that level of trust for Microsoft, though my trust in Microsoft is much higher than, say, facebook (which I actively distrust, and try very hard to prevent from having access to anything I would consider private, especially email).
Your email is likely to be an important part of your life's documentation, containing an awful lot of very personal information. An unscrupulous provider could use it in all sorts of horrible ways - off the top of my head, how about a lucrative employment screening service that lists of how often you've mentioned getting wasted the night before, or throwing a sickie, or dissed a colleague... let alone the value of strategy, customer communications and other immensely valuable commercial conversations.
This is why many here refuse to use email services they don't control. I myself use Gmail, because I trust Google. Not because they say "Don't be evil", but because I think they understand how their entire business depends on trust. Compare this to Facebook, for whom privacy seems to be an afterthought. Their business is being badly hurt because they continue to trample over their user's trust.
And what about Microsoft? For me, the rorts Microsoft have carried out in the past twenty years (cynically stacking standards organisations with their minions to bulldoze their document format through was the last straw for me) counts them out. I'll never use another MS operating system or online service, end of story. No matter how much better than the competition.
So for me, particularly for online services, trust trumps functionality - absolutely.
But no, I was talking about search. Google doesn't do email well in general. Their one significant advance was popularizing threaded display of conversations, and that hasn't been a gmail-exclusive feature for years.
Google is just as susceptible to trust issues as Microsoft or anyone else. Every time Google is caught violating privacy it's always an "accident", like with the wifi network data collection being done by their street view cars. If a company is constantly apologizing for "accidents" that align with their business interests I'd have a hard time trusting them, even if I continue to use them.
What use is there for fragments of WiFi payload data logged from a moving vehicle that also happens to be hopping WiFi frequencies? If there was any intent to exploit it, wouldn't you try to log more comprehensively? That is, by grabbing full HTTP transactions, or whatever.
Of course, this isn't meant to minimize the very clear fact that someone there fucked up. That case appears to be one where the accident label is justified.
How did that debacle "align with Google's business interests"?
Payload data can be used to inform their advertising efforts.Two other points:
1. After an engineer alerted his supervisor of the "accident" it continued anyway so even if it was a sincere accident, nobody gave a enough of shit to rectify it.
2. Google still has the data two years after they were supposed to have deleted it, which they blame on communication issues as to how to delete it. Is Google saying the don't having the engineering know how to properly dispose of data if needed.
http://www.eweek.com/c/a/Data-Storage/Google-Failed-to-Delet...