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0 pointsdhosek1y ago0 comments

I used to work for match.com and we had a readout in the office that streamed customer feedback. 90% of it was people who had paid subscriptions complaining about intrusive advertising on the site or in the app while logged in.

I raised this at a meeting and was told that they weren‘t going to change it because it made too much money.

I’m sure engineers raised issues about this as well and were shut down by the business people who are more than happy to risk customer satisfaction and security if it means more revenue.

0 comments

adamc1y ago

Finding another job and marking them as unethical on glassdoor would be more like taking a stand. Raising awareness of management is just the polite first step.

yubblegum1y ago

one of the reasons wallstreet invented outsourcing of uppity techs.

balls1871y ago

Respectfully, raising an issue isn't the same as taking a stand.

hinkley1y ago

At the very least, many products have unpopular features that are easier than one might expect to disable. And that’s quite often down to a developer who disagrees creating or leaving a covert channel lying around to circumvent the feature. Their boss didn’t tell them to put it in, and they didn’t tell anyone about it so that it was insubordination if they didn’t agree to take it out. Just a little something we accidentally left in for debugging or PoC purposes. Whupsie!

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