Frankly, even the scarequotes around break feel misplaced. Your Mom can't use the device like she wants to. An accessibility feature is gone to the point you can't get it back. That feels pretty broken to me.
Yeah, you’re probably right. I just wanted to write my anecdotal experience in a way that would avoid the “you’re holding it wrong” crowd because the point is how this leads to broken trust, not whatever broken feature it is.
