The idea that forming an opinion about somebody based on what they publicly repeatedly say and do over the course of years is somehow the wrong approach with This One Guy is an act of unnecessary and unjustified generosity. “Loving the drama” is not in any way exclusive to having actual opinions, and trolls are not magical beings that exist in an inscrutable superposition of possible realities that they may or may not support.

It is downright silly when someone’s conduct is so clear that the only way to defend them is to handwave away everything that they say and do and retreat into the philosophical ideal of the unknowability of a man’s heart. That is an academic exercise that’s only useful in analyzing fictional characters and has negative value when applied to real-life powerful people that fund politicians and buy social media sites to forcibly mold public discussion to fit their values.