undefined | Better HN

0 pointsyvoschaap1y ago0 comments

The number of support requests I got last year because of [hotmail|gmail|msn|yahoo].con > 30

0 comments

revicon1y ago

I just auto switch any incoming .con to .com on the back end. 100% of the time it is a user typo

255kb1y ago

Nice trick! I check on the frontend for all gmal, gmial, etc variations :)

bshacklett1y ago

> I check on the frontend

This is the way. The user can benefit from feedback that they got something wrong, in addition to a helping hand.

andy8001y ago

Just a very small detail, but want to point out the distinction between these two comments. "Revicon" is demonstrating 10x thinking, it's not about being better at rewriting a linked list algorithm or some leetcode challenge.

Player 1 gets the same support request over and over, does nothing about it, ("hey, that's what the user entered, they should be more careful!"), complains about it online, and who knows how many hours are wasted in the back and forth with the customers.

Player 2 simply makes the necessary change on the backend, the users don't even realize they made a typo, totally seamless flow.

Hat tip to you. Hope you screenshot these two comments and bring this up in every interview to exemplify the contrast between "technically correct" and high-efficiency problem solving.

pixelsort1y ago

A tasteful post and distinction well highlighted. Humorously, Yvo Schaap is no stranger to 10x thinking. For one thing, Yvo publishes diagrams on SaaS/dev topics that always seem consistently way ahead of their time in terms of their organization and completeness.

sebastiennight1y ago

A couple of years ago I think I saw a frontend library that warned the user / auto-fixed those typos, but I can't remember its name, and all I can find now are SaaS offers for that kind of service.

Which I'm not entirely enthusiastic about as it leaks all user emails to some random service.

j / k navigate · click thread line to collapse