> Much of this "bad actor" activity is actually customer needs left hanging - for either the customer to automate herself or other companies to fill the gap to create value
Sometimes the customer you have isn't the customer you want.
As a bank, you don't want the customers that will try to log in to 1000 accounts, and then immediately transfer any money they find to the Seychelles. As a ticketing platform, you don't want the customers that buy tickets and then immediately sell them on for 4x the price. As a messaging app, you don't want the customers who have 2000 bot accounts and use AI to send hundreds of thousands of spam messages a day. As a social network, you don't want the customers who want to use your platform to spread pro-russian misinformation.
In a sense, those are "customer needs left changing", but neither you nor otherr customers want those needs to be automatible.
