This is very different from OpenAI: if you show me a product that works just as well as ChatGPT but costs less--or which costs the same but works a bit better--I would use it immediately. Hell: people on this website routinely talk about using multiple such services and debate which one is better for various purposes. They kind of want to try to make a moat out of their tools feature, but that is off the path of how most users use the product, and so isn't a useful defense yet.
It’s slow and painful, but the expense is driving some customers away.
For starters they have delivery down. In major cities you can get stuff delivered in hours. That is crazy and hard to replicate.
They have a huge inventory/marketplace. Basically any product is available. That is very difficult to replicate.
Amazon’s vertical integration is their mote.
It is widely understood that you really can't compete with "as good as". People won't leave Google, Facebook, etc. if you can only provide a service as good as, because the effort required to move would not be worth it.
> if you show me a product that works just as well as ChatGPT but costs less--or which costs the same but works a bit better--I would use it
This is why I believe LLMs will become a commodity product. The friction to leave one service is nowhere near as as great as leaving a social network. LLMs in their current state are very much interchangeable. OpenAI will need a technological breakthrough in reliability and/or cost to get people to realize that leaving OpenAI makes no sense.
Sure you can, that's why there are hundreds if not thousands of brands of gas station. The companies you list are unusual exceptions, not the way things usually work.
I said; >> There is no technical moat, but that doesn't mean there isn't a moat.
Meaning that just because the moat is not technical doesn't mean it doesn't exist.
Clearly Amazon, Google, Facebook etc have moats, but they are not "better software". They found other things to act as the moat (distribution, branding, network effects).
OpenAI will need to find a different moat than just software. And I agree with all the people in this part if the thread driving that point home.
OpenAI right now some novel combination of a worker bee and queryable encyclopedia. If they are trying to make a marketplace argument for this, it would be based on their data sources, which may have a similar sort of first-mover advantage as a marketplace as they get closed off and become more expensive (see eg reddit api twitter api changes), except that much of those data age out, in a way that sellers and buyers in a marketplace do not.
The other big difference with a marketplace is constrained attention on the sell/fulfillment side. Data brokers do not have this constraint — data is easier to self-distribute and infinitely replicable.
You've basically described Temu
Not to mention they’ve created a pretty formidable enterprise sales function. That’s the real money maker long term and outside of Google, it’s hard to imagine any of the current players outcompeting OpenAI.
the recent release of deepseek v3 is a good example, o1 level model trained under 6 million USD, it pretty much beat openai by a large margin.
(Sure you might say I'll subscribe to both, $20, $40, it's no big deal - but the masses won't, people already agonise over and share (I do too!) video streaming services which are typically cheaper.)
More interestingly to your thread is how does Craigslist supplant print classifieds, which then is challenged if not supplanted by Facebook Marketplace. Both the incumbents had significantly better marketplace dynamics prior to being overtaken.
Defaults are powerful over time.
Does the average Temu user care about the company's ethical problems? Does the average Amazon user?
