I once had a job at a large institution created, for me, with requirements based solely on my resume.
The automated HR system decided I wasn't a match for the job. It took a month or two for them to be able to hire me after that fiasco.
To take an extreme case, if Bob the VP of Sales decides he wants to create a "Senior Engineer III" position with a salary of $300k/year based on requirements drawn from his 13 year old nephew's resume, it's entirely appropriate for HR to add an unpublished "should have education or work experience suitable for a $300k/year job" requirement and not accept Bob's 13 year old nephew as a match for the job.
No system is perfect, but that doesn't mean that it's wrong to have such systems in place.
Now, if HR were to explicitly add those requirements and be open about it, I'd wager it'd still keep fraud down while also actually improving the hiring process for both HR and the hiring manager.
Whether that effect is large enough to justify the lack of transparency in this case, I don't know; but I'm sure there are some cases where it is appropriate.
(Marginally related: This is why I have some sympathy for Paypal when they say "this payment is suspect" and refuse to provide any more information -- they can't tell me why a particular payment set off alarms without also telling the bad guys how to evade their alarms.)
But it all worked out for me in the end – I had a number of years of good employment, working for an awesome boss.
I'm half-tempted to make a shame board to let applicants tally up how many unanswered candidates each company has.
Which I suppose is the flipside of your situation.
Others of me have public profiles, sans resume: https://plus.google.com/104092656004159577193/posts/33WYAgFc...
At least, that's the argument I've heard from HR people as to why applicants aren't contacted back. However... whether you contact me or not, I still don't have the job, and if I'm inclined to sue, I'll do it regardless of whether you show me basic courtesy or not.
I'm talking about a basic acknowledgement that the resume was received. An email like this would suffice:
"Hello. Thanks for applying to FooCorp. We're currently processing resumes in the order they are received. If you meet our needs and we're interested, we'll be in touch within 4-6 weeks."
The fact that the job sites don't even enable this kind of tracking and behavior is, frankly, very disappointing.
On the other hand, this article is laden with so much hyperbolic moralizing that it makes me take almost none of it seriously.
One of SeatGeek's founders (where I work) has written repeatedly about the insane problem of managing job applications [http://jackg.org/screening-with-an-arbitrary-test]. This is not a self-inflicted wound. We're talking dozens to hundreds of actually unqualified applicants for individual jobs, and the idea that a 15 person company is going to carry someone around for 6 months while they're "trained" is ludicrous.
It is absolutely true that there is a skills-gap in some industries. [Software is one of them]
It is absolutely true that a bad hire is more expensive than a non-hire.
It is absolutely true that some HR departments are breath-takingly incompetent, although most have a pretty good handle on their needs and cost structures, to be perfectly honest.
All that said, trying to spin this into a "the corporations are destroying the country!" story is beyond idiocy.
As it happens, big companies already have to train even the most qualified new employees, because they usually have developed complicated internal cultures and systems. Training someone in basic qualifications on top of that is a big ask.
One of the few employers who does that is the military, and they often spend years training people. On the other side of that, officers who receive lots of training are usually legally obligated to serve the military for several years. Though even a basic enlisted man will spend maybe 1/2 to 1/4 of his first four-year enlistment in training.
At-will employment makes that kind of contract impossible in the private sector. So not only is it a big ask for companies to train unqualified people, it's an even bigger ask for them to do so knowing that as soon as those trainees are qualified, they can and often will jump ship to another company.
That might be a risk companies are willing to bear if they're badly in need of qualified folks and can get a competitive advantage that way. I'm generally more sympathetic to an actual business case to that effect rather than vague, entitled complaints about corporate America.
But to say that companies that operate in the US don't have a substantial interest in ensuring that the US has a trained and skilled work force... that just seems dangerously short sighted.
Some positions advertised may be, in fact, better eliminated. But that's not the point that the article and interview are making.
I know it seems horrendous to a lot of people that thinks that computers are the solution to every problem but as of the current state of technology, it just does not work. I have been in the position of an applicant recently and the tests are just plain ridiculous. From the "IQ-Test" at Bloomberg for engineers to the automated "solve our problem and get hired" websites the system is just bloated with these cheap ( and shi* ) solutions.
It's time for companies to put some money on the table to hire real people doing real interviews to candidates. Any company that don't involve somebody at step 1 of the recruitment process to assist you and that claims that "Employees are first!", I say: bullshit!
So I think that you're the problem. Some people appreciate the rigorous screening. If you don't, apply somewhere else.
If I desired not to be civil I'd say "you're part of the problem assuming a tough problem can't be solved for some abstract reason" but since I want to be civil I won't say that.
It's a system that rewards people that stuff keywords - effectively echoing the job requirements and adding the industry's buzzwords. It's also a system that rewards people who take a shotgun approach to applications, rather than individually crafted responses.
Ripe for exploitation I'd say.
One of the main purposes of these systems is to deal with the massive amount of shotgun applications that companies are receiving. Of course, this means that more targeted applications do not receive the consideration they deserve, thereby incentivising job seekers to use a shotgun approach.
Sounds like a vicious cycle to me.
That is, are employers wanting appropriately skilled candidates, or are they wanting individuals who happen to exceptionally savvy to the flavor of 'SEO' used by headhunters? One can't assume these groups will always overlap.
If there are 200 applicants for a position, software which eliminates all of the candidates only has 0.5% error.
That's pretty good AI.
Any system can trivially have perfect precision by saying all results are not relevant, or perfect recall by saying all results are relevant. Your system would have 100% precision and 0% recall.
I don't like the idea of these automated systems, but I also don't see how this is any different.
http://www.chrisstucchio.com/blog/2012/one_hiring_filter_tha...
It certainly did filter quite a few people straight to the trash, based mainly on an inability to fizzbuz.
Not to say that every big company has this sort of hiring inefficiency, but it seems like it's definitely a predisposition as you increase in size.
Most people seem to say that hiring is arguably the most important thing you do as a company. This shitty system can absolutely work to your advantage in trying to recruit talent.
One way to start solving the problem is to make the department with the position responsible for filling it, either with their own man-hours, or via their own headhunting budget.