The thing is, turning a warm body into useful employee is, depending on task, not hard. But the experience dealing with WiPro, TCS, Infosys, and experience of others with Cognizant and HCL added to that, suggests that they don't even try, put KPIs that are in opposition with "useful service", and then lie to everyone including the employee. Like, at least someone employed to tell you why it doesn't matter you paid for your policy for years, it's not going to pay out, at least knows they are there to screw customers.
I can get useful junior data center operator out of a reasonably healthy warm body that I can communicate with (and there's at least one memorable time where we achieved success in remote hands case without mutually intelligible communications while over the phone), but that's like few levels above what I expect from WITCH and their ilk (because yes, other companies in areas dominated by them will end up hiring people from them with certain set behaviours who will then manage their groups in same way...)
