Remember the evolution of UNIX at AT&T ended up on Inferno, not Plan 9.
Isn’t this blog post effectively “we patched our firewall, things broke, we made a support case, and the vendor investigated and filed a CVE”?
Lots of vendors dismiss support issues without strong data. But if you go to the length of decoding the request, outlining the steps to reproduce etc you can have a much faster experience. Especially with network vendors where 99%+ of their support workload is dealing with client or reseller misconfiguration.
Its maybe a bit trumped up, it smells a bit like MSP marketing but its also at least a little bit warranted?
Actually I was in a similar place with Palo 24 months or so ago, and despite handing them everything they could possibly expect they handed us a workaround (Just bounce your vpn sessions manually when they fail) instead of issuing a patch. However there was a strong argument there that our customer was a bit too dedicated to their wacky vpn architecture and should be doing things differently. Really the kudos here is getting the vendor to perform which I feel is a huge skill these days.
