Why this is significant:
Their email support is a bit of hit and miss. As a customer, I've had first hand experience of my emails being ignored (to be fair, they have successfully handled some of my other emails too). I've also seen others have the same problem, and sometimes after they share their frustration in the slack channel, their cases would get prioritized and resolved. Much like how complaining on HN is effective sometimes.
Over time, the slack channel has become filled with negativity, since most of it is users complaining about their support emails being ignored. So I can see why shutting down the slack may be good for business in the short term for lemon squeezy. This also likely makes it more difficult for their users to publicly complain and potentially have their cases bumped.
I think it would be helpful to have a public chatroom for lemon squeezy users, so I've created a discord server: https://discord.gg/FtwgmUqGXD with the following purpose.
- have a space where we can help each other troubleshoot problems
- share useful tips and content
- if needed, collectively try to make lemon squeezy hear more urgent issues
---------- Below is the message that was shared in slack by the product support specialist. ----------
Hi everyone,
We hope you're doing well! We’re writing to let you know that, effective 22/11/2024, we will be closing the Make Lemonade Slack channel. This decision is part of an ongoing effort to streamline our communication channels and ensure we're providing the best spaces for collaboration.
What does this mean for you?
- Access: This channel will no longer be available after 22/11/2024.
- Next steps: If you need to refer back to any important discussions or resources in the channel, please make sure to save any relevant information before the closure date.
- Alternatives: If you're looking for a similar space to continue discussions or have specific questions, follow us on X @lmsqueezy or feel free to reach out to hello@lemonsqueezy.com for support issues & guidance.
- Help Docs: You can find extensive help resources & helpful blog posts in our Help Docs here.
We appreciate everyone’s contributions to the channel and are grateful for the collaboration it fostered. If you have any questions or concerns about this transition, please don’t hesitate to reach out to hello@lemonsqueezy.com. Thank you for your understanding and continued engagement! :lemon:
Best wishes,
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