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0 pointsBoredPositron1y ago0 comments

You missed two months of payment and you are angry that a company closed the account? Boy do I have to tell you a story about what you can lose by not paying your AWS bill for two months… I am curious how you handle customers that do not pay and continue to not pay instead of just ending their subscription.

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oarsinsync1y ago

I stopped paying for Spotify for 3 years, didn’t login for 2 of those years, came back and my playlists were all still there.

My annual Apple Music subscription lapsed for one day, and my entire library was gone the next day when I resubscribed for another year.

Apple are allowed to make whatever customer hostile choices they want. As a former Apple Music customer, I’m not making that mistake again.

vbezhenar1y ago

AWS has to pay a relatively big money for keeping user data. It is understandable why they would want to delete it.

Playlists are basically zero cost to store. You would spend more $ on delete processing than keeping them around for eternity. So it's just not well thought use-case, implemented without attempt to view the whole picture.

piva001y ago

In many places I worked we would keep a user's history on the app for a long while in case they decided to resubscribe. It doesn't cost much to have a 6-12 months leeway before complete deletion.

Erasing a music app data after just a couple of months is idiotic, even more for a company with such deep pockets like Apple.

senpos1y ago

What do you lose if you don’t pay to AWS for two months?

My account is still there. I can still use it. I am pretty sure it has some historic data there as well. Probably my old lambdas are still laying around.

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