> people at Google choose not to have customer service in order to maximize profits, rather than do the right thing

And millions of people decided to make a company with no customer service their primary phone provider because it is free. Free comes with tradeoffs.

Google has a deep rooted cultural aversion to providing customer service. It's part of their corporate DNA and it permeates everything they do.

I get better support from AWS spending $15 a month on my personal account than I get from GCP at work, spending half a million dollars a year.