The next bit of confusion is that the 'probability' isn't 'real'. It's not an actual probability but a weight that sums up to one, which is close enough to how probability works that we call it that. However, sometimes there are several good answers and so all the good answers get a lower probability because there are 5 of them. A fixed threshold is not a good idea in this case. Instead, smarter sampling methods are necessary. One possibility is that if we do have seeming confusion, to put a 'confusion marker' into the text and predict the next output and train models to refine the answer as they go along. Not sure if any work has been done here, but this seems to go along with what you're interested in