Also, he and the rest of the administration were very sensitive to press in the traditional media outlets. Social media was mostly immaterial to them. There was a story in the LA times about Math 1a being too hard (for the audience, Math 1a is a "calculus" course that is mostly about real analysis and not that much about calculus), and that caused a big stir that I ended up getting involved with at one point, since I was part of the student government's "course concerns" group.
The current NYT article has already inspired a letter from the president.