I'd rather a C- college essay that is saying something right than an A+ that is very convincing bs. A decent number of well rated business books are the latter.
As far as I can tell he’s provided an empty vessel with a smart-sounding, but undefined term, and this entire thread is people projecting their beliefs into that vessel.
Nearly none of these comments are grounded in his actual text.
It's only "right" because you echo his thoughts. If it were written properly with examples and proper reasoning it would entice those who don't share his opinion to consider their stance.