What critical support information? What global outage? How are these two events or companies remotely equivalent?

If I'm not a Digicert customer, what do I care about the details of how to redo a validation on Digicert? If I am a Digicert customer I have been emailed already and I will obviously have to log in to do anything at all with my domain.

They say this affects 0.4% of Digicert customers who are what % of the world? Actually not even 0.4% of Digicert customers, but 0.4% of those particular validations. What does that actually work out to? Just who all is actually down?

I fail to see any equivalence.