My friends at McKinsey say that while it can’t fine-tune reports and presentations with quite enough nuance, it does a good job sifting through lots of shit to pick out important parts they should pay more attention to, highlighting data/talking points that contradict a working hypothesis, assisting in writing emails, and other time-consuming or very nit-picky tasks.

That said, no one I know has fed it real customer data, that would be a career-ending event. But self-hosted models like Gemma2 open up the possibility for using LLMs against real customer info.