For Dell, the customer is corporate Information Technology departments and accountants. Most of their end-user kit is minimum viable brick for business use: if it isn't in the box, it can't break. I find their engineering impressive.

Apple tells corporate IT to get out of the way of their customers, the users. Thus repairing their stuff is a nightmare.

(My laptop is an M1 MacBook Air. My servers are off-lease salvage Dell or Intel OEM hardware.)