You made the same mistake as the person you're refuting, only worse because you added "exactly" as if case closed.
Here's another take: "People" want different things. They listen to different music, have different opinions, buy different cars, have different tolerances of when a car needs washing.
My non-technical Mum refuses to use online banking; my non-technical Dad loves online banking. My non-techie sister loves issuing verbal commands to her smart speaker; my non-techie Mum refuses to speak to devices & switches her TV off at the wall every night.
The only "EXACTLY" is in marketing efforts trying to convince you of that state.