This is EXACTLY what people want. Please remember that HN is not a cross section of the general public.
Yup. I need to constantly keep that in mind, when I’m designing my software.
Very often, the fact that I like it, is a negative.
I don’t need idealism. I need my mom to be able to figure out how to log into her bank without having to call me every time. The more that’s tied to a single ecosystem the better.
Incredible insight. Too often I'm building something and it rises in complexity precisely due to me wanting extra features that might be very niche and technical in nature, so I too must remember to not bloat the product and make it much more streamlined.
You made the same mistake as the person you're refuting, only worse because you added "exactly" as if case closed.
Here's another take: "People" want different things. They listen to different music, have different opinions, buy different cars, have different tolerances of when a car needs washing.
My non-technical Mum refuses to use online banking; my non-technical Dad loves online banking. My non-techie sister loves issuing verbal commands to her smart speaker; my non-techie Mum refuses to speak to devices & switches her TV off at the wall every night.
The only "EXACTLY" is in marketing efforts trying to convince you of that state.
