When my son was born I went to add his birth cert and SSN. I couldn’t. The “attach file” button is still there but it simply doesn’t work any more.

After hours of troubleshooting I finally found a discussion on their own support form where they acknowledged they explicitly disabled this feature. The solution is to switch to a paid subscription.

I’ll never buy software from them again. That’s just one example. They’ve removed similar functionality from cloud sync services to compel users to buy a subscription.

Some periods of time I simply went to copy from the app itself because the extension didn't work.

Been a paid customer for over a decade, and I originally bought it because the apps were so nice and they really did work 100%. The last couple of years have been painful at times though.

- They broke search in the past few months. I have multiple accounts with the same service (i.e. google, mercury) for personal and business. Now when searching it displays gibberish like 2FA backup codes from the notes instead of just having `${title} - ${username}` like it had for years

- They completely changed the left bar and moved around the entire UI multiple times. Credit cards used to be a simple click on the left side. Now I have to click "All Items" on the left side, then find the dropdown for "All Categories", click it, scroll down to Credit Cards and click on that.

It really comes down to the fact that it's a password manager. All it has to do is store passwords and fill them in when I need to sign in somewhere. Why has the UI fundamentally changed multiple times over the years throwing away all learned user behavior.

EDIT: There's also just the intangibles. I can't always remember specifics, but I "Feel" like 1password has been fighting me for years. I don't feel that way about many other pieces of software I use. 1Password just feels hostile in how they change/update things.

Cancelled my sub last night after many years.

I don't mind the price, or electron or anything, I just wanted it to fill the passwords in my browser reliably.

* Their syncing broke, and their support promised that buying a subscription would make it work. I did. It didn't. A year later I managed to get it fixed. I'm now on a permanent subscription for something I used to own -- that's not bad by itself, but the feeling I've been taken advantage of, and promised something that was false, leaves a bad taste.

* Syncing sometimes doesn't work anyway. I might add an account on my laptop and not be able to access it on my phone for a day or more.

* It's much buggier. Sometimes the Mac app just doesn't appear when you click the menu bar icon (this happened to me just a minute ago.) You have to right-click and select Open 1Password to get the full app, after which the menu bar app will now work. Sometimes. Right now, it's not no matter what I do. Why? No idea, it's random.

* Basic password features seem missing. There is _still_ no way to edit in a 'Remember me' checkbox on a login form. I would like 1P to set that checkbox.

* The UX design gets worse each release. In 1Password 8 they removed the useful menu in the Mac menu bar. I can't check what it is now because of the bug above, but it used to show a list of passwords. Now it has some kind of pseudo-intelligent other menu that has to be invoked via a shortcut and the Mac menu bar app actually does almost nothing useful.

* Not to mention their UX design which comes from the "hide buttons until you mouse over and click a button you didn't realise was there" school of intuitiveness.

* More UX: the iOS app now has a list of favorites, but it's almost impossible to get the info you want. Take a bank card: you can tap it in the list to show the name, card number, etc, but if you want the ATM pin -- which is the number I most forget, and the useful one because my card number is saved everywhere that uses it -- you have to dig into the item itself. How? Via a tiny, tiny untappable arrow.

Worst is that interactions with them show an attitude that they think they're building a better and better app each release. They're not. I cannot wait until I can move away to the new Passwords app.