After Slack's kerfuffle a few weeks ago, we wanted to make sure all of our Salesforce documentation had appropriate protections for Customer Data. And lo and behold, Einstein specifically allows Salesforce to use Customer Data "for the purpose of improving and training similar or related services and features...."
Our Salesforce rep says this is so they can train our own specific customer model, but that's not what the terms say.
Has anyone else had luck with Salesforce on this?