> These parcels were insured with the shipping provider, but we have been unable to reach the provider for any information regarding the status of the parcels or any resources for filing an insurance claim.
> After several months of attempts, we have ultimately had to write these servers off.
I obviously do not know the details here and it might be perfectly understandable given the full picture, but this chain of events sounds weird and could have used some further explanation.
Because this makes it sound like several thousand dollars worth of important equipment (and possibly important data) went missing and the issue was completely dropped because emails remained unanswered?
We do have general business insurance and will probably file a claim, but we have two overworked and exhausted staff members, a lot of other priorities, and a budget which is already pretty deeply cut from all of these events, and we just don't have the time and energy to duke it out with an opaque megacorporation right now.
They are not obligated to explain what happened in more detail. Your comment sounds like someone speculating about why a celebrity couple broke up when they release a brief public message announcing their separation.
SourceHut are not obligated to post this blog post, but since they did, we are reading it.
Not necessarily a bad thing, it might be a calculated risk so they can pass on savings to customers. Still, a strong signal there.
We're much more confident in our AMS partner, though.
