Yeah, headline is overly broad by just saying 'AI'. From just the headline itself, it'd be easy to write this off as "duh, this guy's a fool", but the AI in question here is from Meta, itself. And, not only is it from Meta, but it's the AI they've put in charge of support.
It says “Meta AI”, but I don’t see an indicator that it’s labeled as providing support. On my device, it doesn’t say so, and is labeled as possibly “inaccurate or inappropriate “. (It still provides a bogus phone number.)
