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0 pointsarchon8102y ago0 comments

Our experience has been quite the opposite once we were forced to migrate from a free plan (a long time ago after what felt like abusing the free plan due to the amount of bandwidth we were using).

The bandwidth caps and all included features were clearly spelled out in the entetprise contract and when we went over, they didn't push for a contract renegotiation unless the overage lasted like 3+ months. And we frequently got new features included in for free.

In fact, recently they asked to renegotiate the contract due to some obsolescence and we ended up significantly dropping the bill as a result. Kind of backfired on them, I wonder if the account manager is kicking herself for this.

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4 comments · 2 top-level

jrochkind12y ago· 1 in thread

It's good to have an alternate experience shared, thanks!

Perhaps the stories I have heard are from people with particularly bad/aggressive sales reps, or who are particularly bad negotiators on their side.

I will say, though, that the free plan is marketted as without traffic/bandwidth limits, and has no traffic limits in it's terms of service, no? If it is possible to abuse it with an amount of bandwidth, rather than this being a "feeling", wouldn't it be more clear and transparent and respectful to just make it clear in the terms?

archon810OP2y ago

. I've always found it weird that they are so elusive and ambiguous about quota and allowances. It's a deliberate technique for targeted upsells, but it's not the best way to do business IMO.

nolongerthere2y ago· 1 in thread

> In fact, recently they asked to renegotiate the contract due to some obsolescence and we ended up significantly dropping the bill as a result. Kind of backfired on them, I wonder if the account manager is kicking herself for this.

Only if the cost of supporting the depreciated feature was less than the delta.

archon810OP2y ago

The thing is, she said it was strictly some contractual thing, that all renewals need to be in some new format. The feature set remained the same.

The new contract did put limits on some things we didn't have formal limits on before (like number of DNS queries), but aligned with our current usage, so our bill didn't go up.

I've been meaning to probe renegotiating pricing because we've been on this billing tier for probably a decade, and in the end some things we were able to negotiate down, and some rearchitect on the tech side to drop the usage by a staggering amount. We're still working out exactly what that amount is, I have several more weeks before renewal.

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