Yes, not all customers buy into the original [external] design.
Personally I think it's a low-rent imitation of Mazda, so a refresh would have been nice.
For all the "but the insides have been upgraded/revamped!!" messaging, it's just confirming that they're too cheap to improve, or just change, the outside.
Also they did just update the Model 3 (looks great!) this year so they are moving in the right direction. Did you see this refreshed look on the Model 3?