I don't think all knowledge workers are immune. Some will be, but companies are going to shed as much payroll as their customers will tolerate.
> I don't think it's bad if cashiers get replaced by self-checkout or if receptionists get replaced by automated agents on either end.
Well, it's bad for those workers. And, personally, I'd consider it bad for me. Having to use self-checkout is a much worse experience than human cashiers. Same with replacing receptionists (and etc.) with automated agents.
When people bring up these uses for LLMs, it sounds to me like they're advocating for a world that I honestly would hate to be a part of as a customer. But that's not really about LLMs as much as it's about increasing the rate of alienation in a world where we're already dangerously alienated from each other.
We need more interpersonal human interactions, not less.
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