A common sentiment I’ve come across, here and other corners of the internet, is dismay that more organizations have been adopting closed communication platforms such as Discord and Slack. These platforms (probably Discord more so) make it easier for online communities to be set up and offer relatively polished user experience compared to Matrix, IRC, or XMPP.
There was a post shared on HN a few weeks ago by a technical user and their onboarding experience with Matrix https://blog.koehntopp.info/2024/02/13/the-matrix-trashfire.... As someone who uses Matrix, I’m hoping they bridge the UX gap sooner than later.
XMPP and IRC are even further away from being viable alternatives.