West Elm and the whole Pottery Barn set of brands are just worse versions of Crate and Barrel, with terrible customer service to go with it. They had some of the most mean and rude customer service agents I’ve ever talked to. They acted like the store was an entirely different company, then the store acted like I needed to call the national call line. Plus, they outsource deliveries in a very annoying blame-shifting way.

At least at RH you get a single human point of contact who can handle everything like a concierge experience.