Last year I was forced to drag my belongings between 3 apartments, each time with zero forewarning, in the summer heat, to rooms with no AC (despite my initial room having been AC, and my still having to pay the higher rent for it), while I had to prepare for my first ever research conference and later was recovering from the worst flu I've ever had, they even dragged me to a roommate conduct meeting which had nothing to do with me, right in the middle of moving. The person the meeting was actually about didn't even attend.
Each time, I had to go to the dorm office and talk to the head administrator in person to get any useful information on what was going on, and was only offered to be compensated after the third time when I came in to the administrator's office, looking half dead from the flu.
I refuse to 'love' people who would put complete strangers through all that suffering without seeming to put in even the smallest effort to empathize and try to make things easier (eg by explaining the things in the email, which they told me in person). I'm not a prophet or saint, nor do I aspire to be one. The only people entitled to my completely unconditional love, generosity, tolerance etc are my immediate family, and friends to a slightly lesser extent. With most other people I'm happy to be polite and help them in small ways by default, but going out of my way to be helpful stops as soon as it becomes obvious that they don't even think about reciprocating in even the smallest of ways. It simply isn't worth the stress I put myself through, and besides not being fair to me, it isn't fair to everyone who does try to reciprocate.
I've had many other similar experiences of my kindness being shamelessly exploited by people who haven't earned it, to the point that they became a bonding moment with my father as he too has had lots of experience with that and had come to a similar approach to treating human interaction. He often got accused of being insincere because of how much effort he put into keeping things smooth for people who reciprocated compared to those who didn't.