at digital ocean, 12$: 2GB RAM, 1vCPU, 20GB SSD, 2TB transfer
at hetzner, 10,50$: 8GB RAM, 2vCPU, 80GB SSD, 20TB transfer
https://news.ycombinator.com/item?id=11036554
https://news.ycombinator.com/item?id=20064169
https://news.ycombinator.com/item?id=29596138
https://news.ycombinator.com/item?id=29600320
I've been a Hetzner customer for nearly 10 years now. I just checked – first invoice in June 2014. And during that period, Hetzner's support – which I needed maybe 3 times since things generally just work – has always been stellar.
I've used Linode too, and their support was comparable (=also great). But Hetzner wins on pricing, hands down.
I actually appreciate Hetzner hasn't join the BS enshittification gimmick train (yet). If that's your complaint.
If the thing has power, network, working hardware and is able to "boot into there rescue-system" that is all they care about. And for that support has been stellar including preventive disk swaps, moving disk into new chassis and such with feedback and action within minutes basically 24/7.
But the software end is ofc. entirely on you, down to the BIOS where they roll you a network-KVM-Cart to the box for some hours after requesting it with a click. They wont fix your HTML errors, nor your php syntax errors, or explain how to setup SSL on your apache, nor will they help when you dont know how to operate ssh/putty ;) and if "with such an issue" one bothers the 24/7-datacenter guys (and not just "8-16/5 normal customer support") I may even understand that it seems a little rude ;-)
