> it sounds like your organization has leadership problems

That's like saying "sounds like the Sun is going to rise tomorrow again". Most companies have leadership problems, it's kind of ingrained in Homo Sapiens to fight for a cozy position and then become a gatekeeper of their own mediocrity, to the detriment of their rulers.

Yeah, but the most disappointing part is that you cannot say it out loud. Even acknowledging the problem will have all the swords pointing at you. So, everyone quietly hates their pointless tasks, but completes them somehow anyways. And things only get worse :) But, there's no reality check because there's no competition and hasn't been for such a long time that users are essentially led to believe that what they are getting is the best they can get.