I'm curious how much time a solo dev spends on support for a project like this. I can imagine some companies asking for a tremendous amount of support, or even trying to somehow get free consultation on adjacent concerns that aren't totally related to the product. Maybe it's just a matter of setting clear boundaries and limiting time?
I do support once a day for about an hour. I do monitor notifications for support emails during the day to react faster for urgent issues but there rarely is anything urgent. I guess the self-hosting side keeps support demand lower - if you are already capable of installing and running that software you can probably figure most of your issues out yourself.
