I think there is something about the monkey brain in people that if you give them an item, they think they own it. It doesn't matter that it's just a loan or they are supposed to give it to someone else.. they think they can do whatever they want with it and anyone is lucky that they didn't mess with it. This seems to happen in the food service industry as well with the whole attitude of "be nice to us so we don't mess with your food!" The monkey brain can't help but think that it owns an item that it managed to grab. That's why I think that we need a psychological trick to make humans in package management think differently about the packages. Maybe writing something like "Fedex FAMILY Owned" on each package could do the trick. Although when I worked in a shipping facility I think people were so busy that there wasn't much "thinking" either way possible. Still we will probably just go with robots though.