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0 pointszamalek2y ago0 comments

I assume you know that you can open a claim? They'll either find your package really fast, or will have to pay its full value. Often the vendor has to initiate the claim. If the vendor doesn't want to open a claim, refund. If the vendor doesn't want to refund, chargeback.

0 comments

deedub2y ago

Be careful about those chargebacks. I bought two new pixel phones directly from Google and only one arrived. Google support was of course awful and Fedex did absolutely nothing outside of asking me what color the phone was. lol

I ended up reversing charges for the missing phone and Google immediately wrecked me - I was using Fi at the time so they killed my cell service and killed my ability to use Google Pay for anything - including the Play Store. Probably some other stuff I don't even remember. Between my personal account and my business accounts I realized at that moment that Google could completely wreck my life. Be careful about retaliation for a chargeback, if you live within one company's ecosystem it can be a brutal retaliation you're not ready for.

doubloon2y ago

Did you contact the card company about this? Or your bank? Or a lawyer? Just curious. Card company should have someone who works on goog account

thechao2y ago

Retaliation for charge back probably elevates this from a civil matter to a criminal one; you should totally contact your local DA. They might think it's fun.

joemi2y ago

I wouldn't be surprised if it's just covered by the EULA. There's almost certainly a clause in there about Google being able to terminate service for any reason.

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Aeolun2y ago

I think it’s fair to say you should do chargebacks only to companies you won’t do business with any more.

bastardoperator2y ago

My last two stolen packages required the vendor to open a claim, I did in both cases and both vendors refunded me. Fedex wouldn't even entertain trying to help me.

jcotton422y ago

I had this with an Apple Watch return. The package was either lost or stolen in transit, and neither FedEx nor Apple were interested in helping me. Only got it resolved after emailing Tim Cook's address, which goes to executive customer relations.

CamperBob22y ago

Only if the package is insured. That's around 1% of the declared value of the package, so many/most vendors don't opt for it.

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