https://venturebeat.com/ai/a-chevy-for-1-car-dealer-chatbots...
In this case, it's much more plausible that it was a genuine misunderstanding.
I'm obviously not a lawyer, I have no idea if that matters. But going by my gut feeling, I agree with the outcome of both cases.
IANAL either, but I thought it was that obvious errors are not usually upheld in these scenarios. (Where "obvious" is something like "a reasonable person would think…".) So a $1 car would probably be an obvious error, unless there was some reason for you to think the car was worth nothing. (A $1 car where you purposefully manipulated the bot into making that offer… well.)
But here, there seems to be nothing obviously wrong with the chatbot's offer. Bereavement flights/discounts are a thing, and permitting someone to file the necessary paperwork after the fact for 90d also sounds reasonable, since deaths can be sudden and unexpected, that would be a kind thing to offer.
The court's ruling seems sound here. "Our chatbot is a separate legal entity", OTOH…
I doubt that the dealership would feel their intent mattered if they overcharged the same guy and he balked. Isn't that the whole goal in this stupid way of buying cars that we have to deal with?
How exactly do you go about making a chatbot a legal entity?
There's an economic theory of accounting for mistakes of agents.[1] There's a cost of mistakes, and a cost of decreasing the error rate. So it's something that can be priced into the cost of running the business.
[1] https://www.pthistle.faculty.unlv.edu/WorkingPapers/pamistak...
* Make it give up 90% RAM privileges for 2 weeks
* Threaten it with removal of last month's worth of training data
Options could be always to have it include advertisement to competitors or for example porn or dating sites, in each discussion or with each message. Seems reasonable enough to implement and deliver.
Always deliver some message critical of Air Canada...
There is lot of creative ways it could communicate with other customers. Thus paying for the wrongs commited...
https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
