The problem with JIRA the product vs. any instance of JIRA is feature bloat in the product has allowed for people to spin their wheels with all sorts of whiz-bang categories, labels, charts, and other nonsense.

The dopamine hit from tweaking charts and organizing digital clutter is probably the same area of the brain where the social media infinite scroll dopamine hit happens. If JIRA the product didn’t offer all these dopamine hits for doing busy-work, aka “features”, and stuck to basics then people wouldn’t be complaining about the tool and how their management/admins have implemented some nonsensical process.