This is all real life. I'm real. What you appear to be saying is that you're judging entirely by the ancedotal experience of the small number of people who you happen to know personally. How many of them have actually requested an App Store refund?
What I can say, as an App Store developer, is that a lot of consumers are totally ignorant of how the App Store works. They email me about problems with transactions, despite the fact that I have no access to customer transactions. I can't even grant refunds. They email me about problems with App Store downloads, despite the fact that I no control whatsoever over downloads. They even email me to "cancel my subscription", despite the fact that my app doesn't even have a subscription.
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