> "Over and over. Oops. Another accident. We'll fix it soon. We want the same things. We're on the same team. There were dozens of oopses. Hundreds maybe?"

> "I'm all for 'don't attribute to malice what can be explained by incompetence' but I don't believe Google is that incompetent. I think they were running out the clock. We lost users during every oops. And we spent effort and frustration every clock tick on that instead of improving our product. We got outfoxed for a while and by the time we started calling it what it was, a lot of damage had been done," Nightingale said.

I tend to believe him