I managed to get lost there. An incredibly nice person stopped and asked in English - I’m a tall white person - if I needed help and insisted on walking me to my exit, several minutes out of her way.
This is very Japanese. My experience was that if you ask for help directly from a stranger, they will stammer and be flustered and not be so helpful; but if you stand around and look like the lost tourist you are, within a minute or two somebody will approach you and offer to help.
